Terms and Conditions

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PALMTREE DISTRIBUTORS LTD.

TERMS AND CONDITIONS

Welcome to PalmTree Distributors Ltd.

These Terms and Conditions (“Terms”) govern your access to and use of www.palmtreedistributors.com (the “Website”), as well as inquiries, requests for quotations, orders, purchases, and other transactions conducted with PalmTree Distributors Ltd (“PalmTree Distributors Ltd,” “we,” “us,” or “our”).

By accessing or using this Website, submitting a Request a Quote form, placing an order, or otherwise conducting business with PalmTree Distributors Ltd, you acknowledge that you have read and agree to these Terms, subject to any rights that cannot lawfully be excluded or restricted.

1. About PalmTree Distributors Ltd

PalmTree Distributors Ltd is a Bahamas-based distribution business supplying products to businesses, organizations, and other customers.

Our product categories may include, but are not limited to:

• Dry goods

• Food-service products and supplies

• Cleaning products and supplies

• Other commercial and general merchandise

Products and categories displayed on the Website may change from time to time without notice.

2. Website Use

You may use this Website for lawful purposes, including reviewing our products and services, contacting PalmTreeDistributors Ltd, and requesting quotations.

You agree not to:

• Use the Website for fraudulent, unlawful, or malicious purposes;

• Attempt to gain unauthorized access to the Website, servers, databases, or related systems;

• Introduce viruses, malware, or other harmful technology;

• Interfere with the operation or security of the Website;

• Copy or commercially exploit Website content without authorization;

• Submit false, misleading, or fraudulent information through our online forms.

PalmTree Distributors Ltd reserves the right to restrict access to the Website where misuse or unlawful activity is reasonably suspected.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, and other information displayed on the Website are accurate.

However, product images may be illustrative, and packaging, appearance, specifications, quantities, brands, or other product characteristics may change depending on the manufacturer or supplier.

Unless expressly stated otherwise, displaying a product on the Website does not guarantee that the product is currently in stock or available for immediate delivery.

4. Requests for Quotations

Submitting a Request a Quote form does not constitute an order, purchase, or binding contract.

After receiving a request, PalmTree Distributors Ltd may provide a written quotation setting out applicable information such as:

• Product description;

• Quantity;

• Unit and/or total price;

• Applicable VAT or taxes;

• Delivery or freight charges;

• Payment requirements;

• Availability;

• Estimated delivery timeframe;

• Quotation validity period.

Unless otherwise stated, quotations are subject to product availability and may expire after the validity period specified on the quotation.

A quotation does not guarantee inventory unless PalmTreeDistributors Ltd expressly confirms that inventory has been reserved.

5. Orders and Acceptance

An order submitted to PalmTree Distributors Ltd is subject to acceptance.

We reserve the right, subject to applicable law, to decline or cancel an order where appropriate, including because of:

• Product unavailability;

• Incorrect pricing or product information;

• Supplier availability;

• Credit or payment issues;

• Delivery limitations;

• Suspected fraud;

• Errors in the order or quotation.

A binding sale will arise only when PalmTree Distributors Ltd accepts the order in accordance with the applicable quotation, invoice, order confirmation, or other agreed documentation.

Electronic transactions and communications may be used in connection with orders and agreements where permitted by applicable law.

6. Pricing

Prices displayed on the Website, if any, are subject to change without notice unless a price has been confirmed through an accepted quotation or other binding agreement.

Prices may be stated in Bahamian dollars (BSD), United States dollars (USD), or another currency where expressly indicated.

Customers are responsible for reviewing quotations and invoices to confirm the applicable currency.

Unless expressly stated otherwise, quoted prices may exclude:

• Value Added Tax (VAT);

• Shipping and freight;

• Delivery charges;

• Customs duties;

• Installation;

• Special handling;

• Other applicable charges.

The final quotation or invoice will specify applicable charges.

7. Payment

Payment terms will be specified on the applicable quotation, invoice, credit agreement, or other sales documentation.

Depending on the transaction, PalmTree Distributors Ltdmay require:

• Full payment before delivery;

• A deposit;

• Payment upon delivery;

• Payment within an approved credit period;

• Another mutually agreed payment arrangement.

Customers with approved credit accounts must make payment within the agreed credit terms.

PalmTree Distributors Ltd reserves the right to suspend further orders or deliveries where amounts are overdue, subject to applicable law and contractual arrangements.

8. Product Availability

All products are subject to availability.

Inventory levels may change without notice, and products may become unavailable after a quotation has been issued.

Where an ordered product becomes unavailable, PalmTreeDistributors Ltd may contact the customer to discuss an alternative product, revised delivery date, backorder, or other available solution.

Any substitution will be subject to customer approval where the substituted product materially differs from the product ordered.

9. Delivery

Delivery dates and times are estimates unless expressly agreed otherwise in writing.

Delivery may be affected by circumstances outside our reasonable control, including:

• Supplier delays;

• Shipping or freight delays;

• Customs clearance;

• Weather conditions;

• Transportation disruptions;

• Port or airport delays;

• Natural disasters;

• Government restrictions;

• Other events beyond our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

Additional charges resulting from incorrect delivery information, failed delivery attempts, special handling requirements, or requested changes may be charged to the customer where appropriate.

10. Inspection of Goods

Customers should inspect goods promptly upon receipt.

Any visible shortage, incorrect item, or apparent damage should be reported to PalmTree Distributors Ltd as soon as reasonably possible after delivery.

Where possible, customers should retain the original packaging and provide photographs or other reasonable evidence of damaged or incorrect goods to assist with investigation and resolution.

Nothing in this section is intended to limit rights available to consumers under applicable law.

11. Returns, Exchanges and Refunds

Returns and exchanges are subject to PalmTree Distributors Ltd' applicable return policy and any rights provided by law.

Before returning a product, customers should contact PalmTree Distributors Ltd for authorization and instructions.

Unless the goods are defective, incorrectly supplied, or otherwise subject to a statutory right of return, returned products may be required to be:

• Unused;

• In resalable condition;

• In their original packaging;

• Accompanied by the original invoice or proof of purchase;

• Returned within the period communicated by PalmTreeDistributors Ltd.

Certain products may not be eligible for return where permitted by law, including special-order, customized, clearance, perishable, hygiene-sensitive, or opened products.

Applicable statutory consumer rights are not excluded by this provision.

12. Manufacturer Warranties

Certain products may be covered by warranties provided by their manufacturer or supplier.

Where applicable, PalmTree Distributors Ltd may assist customers with obtaining information regarding a manufacturer's warranty. The terms, duration, and remedies available under such a warranty are determined by the applicable manufacturer or supplier.

Nothing in these Terms is intended to exclude any warranty, condition, right, or remedy that cannot lawfully be excluded.

13. Limitation of Liability

To the maximum extent permitted by applicable law, PalmTree Distributors Ltd will not be responsible for indirect, incidental, special, or consequential losses arising from use of the Website or products supplied, except where such liability cannot lawfully be excluded or limited.

Nothing in these Terms excludes or restricts liability where doing so would be prohibited by applicable law.

14. Website Availability

We aim to maintain reliable access to our Website but do not guarantee that the Website will always be available, uninterrupted, error-free, or free from technical problems.

We may temporarily suspend, modify, or discontinue portions of the Website for maintenance, upgrades, security, or operational reasons.

15. Third-Party Websites

The Website may contain links to third-party websites or services for convenience or informational purposes.

PalmTree Distributors Ltd does not control third-party websites and is not responsible for their content, security, availability, terms, or privacy practices.

Accessing a third-party website is at the user's discretion and subject to that third party's applicable terms.

16. Intellectual Property

Unless otherwise indicated, the PalmTree Distributors Ltdname, branding, Website design, written content, graphics, photographs, logos, and other original Website materials are owned by, licensed to, or used with permission by PalmTreeDistributors Ltd.

Website content may not be copied, reproduced, modified, republished, distributed, or commercially exploited without prior authorization, except as permitted by law.

Product names, trademarks, logos, and images belonging to manufacturers, suppliers, or other third parties remain the property of their respective owners.

17. Privacy

The collection and use of personal information through the Website are governed by our Privacy Statement.

By submitting information through our Website, you acknowledge that such information will be handled in accordance with the Privacy Statement and applicable law.

18. Electronic Communications

When you communicate with PalmTree Distributors Ltdelectronically, including through email or Website forms, you consent to receiving responses and transaction-related communications electronically where appropriate.

Electronic records, communications, quotations, invoices, and confirmations may be used in conducting business with PalmTree Distributors Ltd, subject to applicable law.

19. Force Majeure

PalmTree Distributors Ltd will not be responsible for delay or failure to perform an obligation where the delay or failure results from circumstances beyond our reasonable control, subject to applicable law.

Such circumstances may include severe weather, hurricanes, natural disasters, fire, flooding, strikes, transportation interruptions, supply-chain disruptions, government action, civil emergencies, utility outages, telecommunications failures, or other events outside our reasonable control.

Where such an event occurs, we will make reasonable efforts to communicate material delays and resume performance when reasonably practicable.

20. Changes to These Terms

PalmTree Distributors Ltd may update these Terms periodically to reflect changes to our Website, products, services, business practices, or applicable laws.

Updated Terms will be posted on the Website with a revised Last Updated date.

Changes will apply prospectively unless applicable law provides otherwise.

21. Severability

If any provision of these Terms is determined by a court or other competent authority to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

22. Governing Law

These Terms and your use of the Website are governed by the laws of the Commonwealth of The Bahamas, without prejudice to any mandatory consumer rights that may apply.

Any dispute arising from these Terms, the Website, or transactions with PalmTree Distributors Ltd will be subject to the jurisdiction of the courts of The Bahamas, unless otherwise required by applicable law or agreed in writing between the parties.

23. Contact Information

Questions regarding these Terms and Conditions may be directed to:

PalmTree Distributors Ltd
Nassau, The Bahamas
Email: sales@palmtreedistributors.com
Website: www.palmtreedistributors.com

PalmTree Distributors Ltd | Terms and Conditions